Privacy Policy for Cart & Carry

Last Updated: June 1, 2026

Introduction

Welcome to Cart & Carry ("Cart & Carry", "we", "our", or "us"). Cart & Carry is a multi-service platform that enables users to order groceries, food, pharmacy products, parcel delivery services, and car rental services through our mobile application and related services.

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you use the Cart & Carry mobile application, website, and related services.

By accessing or using Cart & Carry, you agree to the collection and use of your information in accordance with this Privacy Policy.

Information We Collect

Personal Information

We may collect the following personal information:

• Full name

• Mobile phone number

• Email address

• Delivery and billing addresses

• Profile information

• Login credentials

• Customer support communications

Order and Service Information

To provide our services, we may collect:

• Grocery orders

• Food orders

• Pharmacy orders

• Parcel delivery requests

• Car rental bookings

• Order history

• Delivery preferences

• Transaction records

• Service usage information

Location Information

To facilitate deliveries, parcel services, and transportation-related services, we may collect:

• Precise location data (with your permission)

• Approximate location data

• Pickup locations

• Delivery locations

• Route information

You may disable location access through your device settings; however, certain features may not function properly without location permissions.

Device and Technical Information

We may automatically collect:

• Device model and manufacturer

• Operating system and version

• App version

• Device identifiers

• IP address

• Browser information

• Log files

• Crash reports

• Diagnostic information

• Usage analytics

Vendor and Delivery Partner Information

For merchants, vendors, drivers, and delivery partners, we may collect:

• Business information

• Contact information

• Identification details

• Vehicle information

• Service performance metrics

How We Use Your Information

We use your information to:

• Create and manage your account

• Process and fulfill orders

• Coordinate deliveries and parcel services

• Provide car rental services

• Communicate order updates and notifications

• Verify users, vendors, and delivery partners

• Provide customer support

• Improve our services and application performance

• Monitor and analyze usage trends

• Prevent fraud, abuse, and unauthorized activities

• Ensure platform security

• Comply with legal obligations

Pharmacy Services

Cart & Carry may facilitate pharmacy-related orders. Information related to pharmacy purchases is used solely for order processing, delivery, customer support, legal compliance, and service improvement purposes.

We do not sell pharmacy-related information to third parties.

Payment Information

Cart & Carry may offer Cash on Delivery (COD) and, where available, online payment options.

Online payments may be processed through trusted third-party payment service providers. We do not store complete debit card, credit card, or payment account information on our servers unless required by applicable laws or payment regulations.

Information Sharing and Disclosure

We may share your information with:

Service Providers

• Delivery partners

• Vendors and merchants

• Pharmacy partners

• Car rental partners

• Technology service providers

• Cloud hosting providers

• Analytics providers

• Customer support providers

Legal Requirements

We may disclose information if required to:

• Comply with applicable laws and regulations

• Respond to legal requests

• Protect our rights and property

• Prevent fraud or security threats

• Protect users and the public

Business Transfers

If Cart & Carry is involved in a merger, acquisition, financing, restructuring, or sale of assets, your information may be transferred as part of that transaction.

No Sale of Personal Information

We do not sell, rent, or trade users' personal information to third parties for marketing purposes.

Data Retention

We retain personal information only for as long as necessary to:

• Provide our services

• Fulfill contractual obligations

• Meet legal and regulatory requirements

• Resolve disputes

• Enforce agreements

• Prevent fraud and abuse

When information is no longer needed, it is securely deleted or anonymized.

Data Security

We implement reasonable technical, administrative, and organizational safeguards designed to protect your information against unauthorized access, disclosure, alteration, loss, or destruction.

While we strive to use commercially acceptable means to protect your data, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Rights

Subject to applicable laws, you may have the right to:

• Access your personal information

• Update or correct inaccurate information

• Request deletion of your personal data

• Withdraw consent where applicable

• Object to certain processing activities

• Request a copy of your personal information

To exercise any of these rights, please contact us using the details provided below.

Account Deletion

Users may request account deletion by contacting our support team.

Upon verification of the request, we will delete or anonymize personal information unless retention is required by law, fraud prevention, dispute resolution, taxation requirements, or other legitimate business purposes.

Children's Privacy

Cart & Carry is not directed toward children under the age of 13.

We do not knowingly collect personal information from children. If we become aware that a child has provided personal information, we will take reasonable steps to delete such information.

Third-Party Services

Our application may use third-party services, including but not limited to:

• Google Play Services

• Firebase Analytics

• Firebase Crashlytics

• Google Maps and location services

• Payment gateway providers

• Cloud hosting providers

These third-party providers may collect and process information in accordance with their own privacy policies.

International Data Transfers

Your information may be stored and processed on servers located outside your country of residence. By using our services, you consent to such transfers where permitted by applicable law.

We take reasonable measures to ensure appropriate safeguards are implemented for international data transfers.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or operational practices.

Updated versions will be posted on our website and/or within the application. The "Last Updated" date at the top of this Privacy Policy will indicate when revisions were made.

Contact Us

If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or our privacy practices, please contact us:

Cart & Carry

Address: Kashmir Block, Iqbal Town, Lahore, Pakistan

Phone: 0323446324

Email: support@cartandcarry.pk

Website: https://cartandcarry.pk

Consent

By downloading, installing, accessing, or using Cart & Carry, you acknowledge that you have read, understood, and agreed to this Privacy Policy.