Terms and Conditions
Last Updated: June 1, 2026
1. Introduction
Welcome to Cart & Carry ("Cart & Carry", "we", "our", or "us").
These Terms and Conditions govern your access to and use of the Cart & Carry mobile application, website, and related services, including grocery delivery, food ordering, pharmacy services, parcel delivery, car rental services, and any other services offered through our platform.
By accessing, registering for, or using Cart & Carry, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these Terms, you should not use our services.
2. Eligibility
To use Cart & Carry, you must:
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Be at least 18 years old or have permission from a parent or legal guardian.
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Provide accurate and complete registration information.
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Comply with all applicable laws and regulations.
We reserve the right to suspend or terminate accounts that provide false information or violate these Terms.
3. Account Registration
You may be required to create an account to access certain services.
You are responsible for:
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Maintaining the confidentiality of your account credentials.
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Restricting access to your device.
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All activities conducted through your account.
You must notify us immediately if you suspect unauthorized use of your account.
4. Services Provided
Cart & Carry acts as a technology platform connecting customers with vendors, pharmacies, delivery partners, and car rental providers.
Services may include:
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Grocery ordering and delivery
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Food ordering and delivery
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Pharmacy product ordering and delivery
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Parcel pickup and delivery
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Car rental services
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Other services introduced from time to time
Availability of services may vary by location.
5. Orders and Acceptance
All orders placed through Cart & Carry are subject to availability and acceptance.
We reserve the right to:
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Refuse or cancel any order.
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Limit quantities purchased.
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Modify product availability.
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Cancel orders due to pricing errors, fraud concerns, or operational issues.
If an order is cancelled after payment has been made, any eligible refund will be processed according to our Refund Policy.
6. Pricing and Payments
Prices displayed on the platform may change without notice.
Charges may include:
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Product or service costs
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Delivery fees
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Service charges
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Applicable taxes
Cart & Carry may offer:
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Cash on Delivery (COD)
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Online payment methods
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Other payment options as available
Users agree to pay all charges associated with their orders.
7. Delivery Services
Estimated delivery times are provided for convenience only.
Actual delivery times may vary due to:
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Weather conditions
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Traffic conditions
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Vendor preparation times
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Operational constraints
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Force majeure events
Cart & Carry does not guarantee exact delivery times.
Customers must provide accurate delivery information to avoid delays.
8. Parcel Delivery Services
Users must ensure that parcels:
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Are lawful to transport.
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Do not contain prohibited, dangerous, illegal, or hazardous items.
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Are properly packaged.
Cart & Carry reserves the right to refuse delivery of any parcel that violates applicable laws or company policies.
Users remain responsible for the contents of parcels submitted for delivery.
9. Pharmacy Orders
Pharmacy-related products are subject to applicable laws and regulations.
Users are responsible for:
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Providing accurate information.
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Ensuring compliance with local legal requirements.
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Supplying prescriptions where legally required.
Cart & Carry reserves the right to refuse or cancel pharmacy orders that fail to meet legal or safety requirements.
10. Car Rental Services
Car rental services may be offered through third-party providers.
Users renting vehicles must:
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Hold a valid driver's license.
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Meet applicable legal requirements.
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Follow all traffic laws and regulations.
Additional terms imposed by rental providers may apply.
Cart & Carry is not responsible for disputes arising directly between users and rental providers.
11. User Conduct
Users agree not to:
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Violate any applicable law.
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Submit false information.
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Abuse, harass, threaten, or harm others.
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Interfere with platform operations.
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Attempt unauthorized access to systems or accounts.
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Upload malicious software or harmful content.
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Use the platform for fraudulent activities.
Violations may result in account suspension or termination.
12. Vendor and Partner Responsibilities
Vendors, pharmacies, rental providers, and delivery partners are independently responsible for:
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Product quality
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Product descriptions
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Service performance
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Legal compliance
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Licensing requirements
Cart & Carry provides the technology platform facilitating these transactions.
13. Cancellations and Refunds
Cancellation and refund eligibility may vary depending on:
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Order status
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Service type
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Vendor policies
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Applicable laws
Refunds, where approved, may take several business days to process.
Cart & Carry reserves the right to investigate refund requests before approval.
14. Intellectual Property
All content on the Cart & Carry platform, including:
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Logos
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Branding
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Text
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Images
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Software
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Designs
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Graphics
is owned by or licensed to Cart & Carry and protected by applicable intellectual property laws.
Users may not copy, modify, distribute, or exploit platform content without written permission.
15. Limitation of Liability
To the maximum extent permitted by law, Cart & Carry shall not be liable for:
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Indirect damages
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Consequential damages
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Lost profits
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Loss of data
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Service interruptions
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Delivery delays
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Actions of vendors, drivers, pharmacies, or third-party providers
Our total liability shall not exceed the amount paid by the user for the specific transaction giving rise to the claim.
16. Disclaimer of Warranties
Services are provided on an "as is" and "as available" basis.
Cart & Carry makes no warranties regarding:
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Availability of services
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Accuracy of information
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Delivery timelines
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Product suitability
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Continuous operation without interruptions
To the extent permitted by law, all implied warranties are excluded.
17. Suspension and Termination
We may suspend or terminate access to the platform at any time if:
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These Terms are violated.
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Fraudulent activity is suspected.
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Legal requirements require action.
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Platform security is at risk.
Termination does not relieve users of obligations incurred before termination.
18. Privacy
Your use of Cart & Carry is also governed by our Privacy Policy.
By using the platform, you consent to the collection and processing of information as described in the Privacy Policy.
19. Changes to Terms
We may modify these Terms and Conditions at any time.
Updated versions will be posted on our website and application. Continued use of the platform after updates constitutes acceptance of the revised Terms.
20. Governing Law
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of Pakistan.
Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Lahore, Pakistan.
Account Deletion
Users may delete their Cart & Carry account at any time through the mobile application by following these steps:
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Log in to your Cart & Carry account.
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Open the Profile section.
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Select Delete Account.
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Follow the on-screen instructions to confirm account deletion.
Once your deletion request is submitted, your account will be deactivated and personal information will be deleted or anonymized within a reasonable period, unless retention is required by applicable laws, fraud prevention requirements, dispute resolution, taxation obligations, or other legitimate business purposes.
Please note that deleting your account may result in the permanent loss of order history, saved addresses, preferences, and other account-related information that cannot be recovered.
If you experience any issues deleting your account through the application, you may contact us at support@cartandcarry.pk for assistance.
21. Contact Information
If you have questions regarding these Terms and Conditions, please contact:
Cart & Carry
Address: Kashmir Block, Iqbal Town, Lahore, Pakistan
Phone: 0323446324
Email: support@cartandcarry.pk
Website: https://cartandcarry.pk
22. Acceptance of Terms
By accessing or using Cart & Carry, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.